Catalogue: AI in the Public Sector clear
1 practice not yet assessed for evidence strength.
Most practices in: Portugal (11)
Linha Cascais, Cascais municipality's contact line, used AI to schedule about 25,000 waste-collection requests in 2025, then became the first mainland-Portugal municipal …
Madeira's IT directorate (DRI) deployed a BERT + Random Forest triage system on 12,843 support tickets (2022-2024), reaching 83% accuracy, cutting repeat …
Portugal's Social Security cross-references birth, residency and income data across agencies to auto-attribute child family allowance, cutting processing time from 30 to …
A five-university consortium built AMÁLIA, Portugal's first open-source LLM for European Portuguese, for about €7m in PRR funds, launched 1 July 2026 …
Portugal's AMA launched an AI chatbot on ePortugal.gov.pt in May 2023. By December 2023, 23,780 conversations (101/day) and a 10% rise in …
Portugal's supreme audit institution built a 37-indicator ML risk model to target procurement audits, developed with NOVA IMS, EU funding and OECD …
Portimão began rolling out an AI module in mid-2026 that checks building-permit submissions for missing documents at filing time, aiming to meet …
Portugal's PlanAPP and NOVA IMS built AI4IA to auto-detect burdens and “gold-plating” in EU-law transposition, calling it a world first. Five years …
Portugal's Social Security went live in October 2025 with an AI platform that scans internal records for behavioural risk patterns among employers, …
Facing a mailbox of about 400,000 emails handled by only six staff, Portugal's migration agency AIMA is deploying CLARA, an AI system …
Portugal committed EUR 11.5M (2023-2027) to a ChatGPT-based 'Voicebot 112' meant to triage overloaded emergency calls, but contractor Sword Health abandoned the …
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