Topic: Digital government & service delivery clear · back to the knowledge map
GSA's internal chatbot GSAi, launched March 2025, is now used daily by roughly half of GSA's employees; officials say AI adoption jumped …
Germany's GIZ, Serbian alliance NALED and tech firm SAGA rolled out MIA, an AI chatbot for civil-registry and tax questions in Sombor …
Finland's Ministry for Foreign Affairs launched OpenEval, an Azure-based AI tool built with CGI that lets civil servants and the public search, …
Pulse Lab Jakarta, a joint Bappenas/UN Global Pulse facility, built a machine-learning model nowcasting Indonesian food prices from Twitter data, validated over …
Malaysia's Ministry of Digital and Google Cloud are rolling out Gemini-powered Workspace tools to up to 445,000 public officers; a World Bank/GovTech …
GovTech's Open Government Products team built Pair Search, a hybrid keyword-and-semantic AI engine over 30,000+ Hansard records since 1955, letting policy officers …
New Zealand's Parliamentary Counsel Office ran a six-month, five-partner R&D programme fine-tuning an 8-billion-parameter model on 200 examples of NZ legislation to …
Paraguay's DNA deployed ML-based customs risk-scoring, raising fraud-detection from 18% to 73% while cutting inspections by 70%. A UC Berkeley/IGC RCT verified …
The Zambia Revenue Authority's dedicated AI Unit uses machine learning to detect tax fraud, analyse importer/exporter data, and identify revenue leakages. By …
Singapore's whole-of-government NLP platform: topic modelling, text summarisation, Hansard Analysis and IM8 policy Q&A. Logged 1,680 users in six months (satisfaction 4.85/5); …
BAMF’s DIAS analyses phonetic patterns in asylum applicants’ speech to verify claimed nationality. Deployed since 2017 with 15,052 analyses in 2021 and …
Dominican Republic's InvestmentMap 2.0 (December 2025) adds an AI chatbot to the national public investment system (SNIP), letting citizens query project data, …
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