Topic: Digital government & service delivery clear · back to the knowledge map
Armenia's State Revenue Committee, with World Bank and AUA support, deployed ML to estimate the CIT gap (26–35%) and target high-risk audits. …
Ethiopia's NIDP issues biometrically verified digital IDs (Fayda) using AI-powered multi-biometric matching. By Oct 2024: 8.8 million IDs issued, 3.2 million authentications, …
DINUM's Albert API (open-source Llama/Mistral, SecNumCloud) provides sovereign generative AI to French civil servants. A France Services pilot found 71% ease-of-use; 10,000 …
Developed by Makerere University and Johns Hopkins with Uganda's Ministry of Health, VectorCam uses AI computer vision to identify mosquito species at …
Peru's SUNAT launched SOFIA in 2018, a 24/7 AI chatbot for tax and customs guidance. By July 2022 it had handled 424,000 …
Hangzhou's ET City Brain, co-developed by the city government and Alibaba Cloud, uses computer vision and ML to optimise traffic signals and …
Morocco's Directorate General of Taxes (DGI) operates a bilingual AI chatbot (DGIBot, launched January 2022) on its web portal (tax.gov.ma) and Daribati …
DICT's eGovPH (launched January 2024) integrates 1,300+ government systems. By June 2026 the platform reached 800 million transactions and 56 million downloads. …
Kenya Revenue Authority launched Shuru in April 2026, an AI chatbot on WhatsApp enabling 22 million PIN-registered taxpayers to file returns with …
Services Australia's 2016–2020 income-averaging algorithm wrongly raised AU$1.75 billion in welfare debts against ~470,000 recipients. A 2023 Royal Commission ruled the scheme …
Israel's Tax Authority deployed AI to cross-reference capital declarations against financial data, identifying NIS 20 billion (~$7 billion) in discrepancies from a …
Vietnam's GDT uses Big Data and ML to identify e-commerce tax evaders: Hanoi's AI matched national registries to uncover 627,000 businesses and …
Open full copilot Grounded in cited practices — always check the sources.
