Azerbaijan's ASAN Xidmet one-stop-shop centres, launched in 2012 and backed by mobile 'ASAN' buses reaching rural areas, digitised dozens of services and …
Baku, Azerbaijan
Good practice★ 80
Evidence: Observational / pre–post
Azerbaijan's State Social Protection Fund uses AI-based data matching across 15+ agencies to proactively identify and enrol eligible citizens in welfare benefits. …
Since December 2020, Azerbaijan's 860 helpline has offered free counselling and legal referrals to gender-based-violence survivors, logging 1,100+ calls by mid-2024 — …
Azerbaijan's Ministry of Science and Education integrated a custom Microsoft Copilot Studio agent into its national Digital School platform, letting teachers generate …