Topic: AI in public services clear · back to the knowledge map
Most practices in: United Kingdom (9) · United States of America (8) · Singapore (7)
India’s GSTN uses BIFA and ADVAIT AI analytics tools to detect GST fraud across ~130 million monthly invoices. The GST enforcement apparatus …
Japan's Digital Agency built GENAI, a sovereign generative-AI platform deployed to all Agency staff in May 2025. One documented case cut a …
Since 2019, India's Supreme Court uses AI (SUVAS) to translate English judgments into 11 regional languages; by August 2024 over 36,000 Hindi …
NAV's AI chatbot Frida handles welfare and employment inquiries 24/7. During the 2020 pandemic surge (250% demand increase), Frida answered 270,000+ inquiries …
USCIS's bilingual virtual assistant 'Emma' answers about 456,000 immigration questions a month — correctly handling ~90% in English and ~86% in Spanish …
Since 2016 Allegheny County has used a predictive risk model to support child-maltreatment call screening. Evaluations found it narrowed racial gaps in …
VioGén scores the risk faced by gender-violence victims to set police protection — ~400,000 assessments a year, 6M+ in total. Powerful at …
Peru's Lima Norte court built Amauta.Pro, an AI assistant that drafts domestic-violence protection-order resolutions; the court reports draft time fell from over …
Governor Hochul's Executive Order 61 directed New York agencies to use Stanford RegLab's AI to scan 18 million words of state rules; …
Ohio's Common Sense Initiative uses an AI text-analytics tool, Reg Explorer, to scan the state's roughly 15-million-word regulatory code for obsolete and …
BSP tested five ML algorithms against 2008-2020 monetary data to nowcast Philippine domestic liquidity growth, reporting lower forecast error than standard time-series …
RBNZ tested machine-learning algorithms against ~600 real-time indicators to nowcast quarterly GDP growth. Published in a 2019 paper, peer-reviewed in the International …
Estonia's Government Office runs Eesti.ai, approving 15 public-sector AI projects by April 2026 atop 130+ existing deployments. OECD's own review says adoption …
A five-university consortium built AMÁLIA, Portugal's first open-source LLM for European Portuguese, for about €7m in PRR funds, launched 1 July 2026 …
Austria bundled five concrete AI tools, led by the sovereign GovGPT assistant for 180,000 federal employees, under one "Public AI" programme launched …
A Polish academic-government consortium built PLLuM, a homegrown LLM, piloted in Częstochowa from August 2025 and rolled into the national mObywatel app …
SARB researchers rigorously tested machine-learning models (LASSO, XGBoost, neural networks) against the bank's own published inflation forecasts: ML modestly beat SARB's forecast …
In a public blog experiment, the Czech National Bank pitted general-purpose LLMs (OpenAI o1, Grok 2) against its own core inflation model …
Brunei evolved its COVID-era contact-tracing app into BruHealth 5.0, a national health platform with an AI 'Smarter Health Index' that has drawn …
Since 2022, Rwanda's central bank has used an IMF-built machine-learning nowcasting toolbox — covering 10 core-CPI and 2 food-inflation subgroups — to …
The UK's DBT piloted Microsoft 365 Copilot with 1,000 licences for three months. Usage stayed thin — 1.14 actions per user per …
Vietnam's VNeID uses AI facial-recognition and data-matching to verify identity and route welfare payments: 83.5 million accounts, 2.1 billion transactions, and 2.5 …
Launched in December 2023, Greece's mAigov chatbot guides citizens through gov.gr's 1,600+ digitised services in 25 languages, drawing over 1.6 million interactions …
In April 2023, Yokosuka became Japan's first city to open ChatGPT to all ~4,000 municipal employees for daily admin work. A one-month …
Open full copilot Grounded in cited practices — always check the sources.
