Topic: AI in public services clear · back to the knowledge map
Costa Rica's Poder Judicial has run ChatbotPJ since 2018 to answer routine questions and, since 2023, judicial-collection case status 24/7. It reports …
Facing reform fatigue from repeated manual surveys, Croatia's Ministry of Economy and the World Bank piloted an AI/NLP algorithm scanning 110 laws …
The UK's DWP ran a six-month Microsoft 365 Copilot trial with a genuine comparison group of non-users. Copilot users saved an average …
Taiwan's vTaiwan and Join platforms used AI-assisted opinion clustering to let citizens petition government (13,853 proposals by 2022, 10M+ visitors) — but …
The UK Cabinet Office trialled Microsoft 365 Copilot with 20,000+ civil servants across departments including Companies House and the DWP, reporting self-reported …
Germany's Bundesnetzagentur, Hesse's digitalisation ministry and the federal data-protection commissioner simulated an EU AI Act sandbox with two medical-device start-ups, producing a …
Since 2020, Estonia's Riigikogu has used HANS, an AI speech-recognition tool built with Tallinn University of Technology, to auto-transcribe plenary debates — …
Croatia's Ministry of Justice deployed ANON, an AI pseudonymisation tool integrated with the national eSpis system, to automatically redact personal data from …
B’Odogwu (Nigeria’s Unified Customs Management System) applies AI risk-profiling and ML pattern detection across 34 commands. Between Oct 2024 and May 2025 …
Hungary requires all businesses to report invoices to NAV in real-time XML since 2021; ML risk-scoring targets suspicious companies before returns are …
NECTEC's AI chatbot (LINE) classifies and routes citizen complaints nationally. June 2022–July 2024: 947,769 complaints handled, 77% resolution rate, resolution time cut …
Costa Rica’s tax directorate uses the open-source CIAT e-IAD ML model to detect anomalies in e-invoices. By 2026 it exposed a ~₡80 …
Open full copilot Grounded in cited practices — always check the sources.
