Topic: AI in public services clear · back to the knowledge map
Most practices in: United Kingdom (9) · United States of America (8) · Singapore (7)
Guatemala's tax authority SAT built RITA, a Dialogflow-based Spanish-language virtual assistant fielding taxpayer queries since April 2019 — serving 335,000 people in …
Bijeljina and Laktaši, in Republika Srpska, deployed MIA, a Viber/web AI assistant for marriage records, business registration and scholarships — part of …
Slovenia's tax authority (FURS) expanded a generative-AI chatbot — first launched for VAT in May 2025, then income tax, customs, excise and …
The Dutch government's SSC-ICT is rolling out vlam-chat, a secure generative-AI assistant using European open-source models hosted in a government data centre, …
Launched in August 2025, Anansi is Trinidad and Tobago's national AI assistant connecting 32 ministries and 7,000+ FAQs. Built by iGovTT under …
Cyprus's gov.cy Digital Assistant, built on Microsoft Azure OpenAI, launched in December 2024 and processed over 55,000 citizen queries (averaging 500/day) by …
Vienna’s BRISE-Vienna checks BIM building permit submissions against city regulations using AI, cutting processing time by up to 50% (from ∼12 to …
Colombia's DANE uses Ridge regression on Google Trends and news data to estimate agricultural GDP 30 days before official publication. The Q2 …
Egypt's NAFEZA integrates 32 agencies in a national customs single window. Webb Fontaine's AI/ML risk engine (deployed Aug 2022) achieved a 22% …
E-Mongolia (2020) consolidates 1,263 public services from 87 agencies. By 2025: 1.8 M active users (88% of adults), 46 M transactions, USD …
Royal Oman Police deployed AI-4D-radar cameras across highways and intersections since 2023, detecting speeding, mobile-phone use and seat-belt violations. Road accidents fell …
Since 2018 Serbia's Tax Administration has run an AI/big data compliance risk management system with University of Novi Sad; salary-tax revenue grew …
The UK i.AI built Redbox, an open-source RAG chatbot enabling civil servants to interrogate policy documents via LLM. Deployed to 6,000+ staff …
Ecuador's SRI deploys Falcon, cross-referencing 400+ data types to assign each taxpayer a 0–1,000 risk score. In 2023 it identified 60,000 previously …
BPS (Statistics Indonesia) deployed generative AI to auto-classify 42 million business entities against the KBLI 2025 standard during the 2026 Economic Census, …
Saudi Ministry of Interior and SDAIA deploy Baseer (tracking 1M+ pilgrims/day via computer vision) and the biometric Makkah Route Initiative across 11 …
Since 2014 Denmark’s Skattestyrelsen has run a real-time ML system flagging suspicious VAT refund claims; it reports ~70% accuracy, is now integrated …
Portugal's AMA launched an AI chatbot on ePortugal.gov.pt in May 2023. By December 2023, 23,780 conversations (101/day) and a 10% rise in …
From 2022, Australia's ATO deployed ML to detect a large-scale GST refund fraud scheme: 57,000+ alleged offenders identified, A$2.7 billion in additional …
Chile's Judiciary built 'Justa,' an OpenAI-based tool that transcribes court hearings, drafts minutes and proposes rulings for uncontested cases. After winning OpenAI's …
Hong Kong's Digital Policy Office and the HKGAI research centre built HKPilot (document drafting/translation) and HKMeeting (AI minute-taking) for civil servants: participation …
Chile's Municipality of Renca launched Rencat, a 24/7 AI virtual assistant built by Argentine vendor BotMaker (creator of Buenos Aires' Boti), reaching …
In an April 2025 Staff Memo, Riksbank economists found random-forest and neural-network models measurably outperformed Sweden's traditional time-series forecasts for GDP and …
Bolivia's Ministry of Economy, backed by a US$100,000 IDB grant, built 'Lab-IA' for machine-learning nowcasting; a published study narrowed the country's GDP-reporting …
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