Topic: AI in public services clear · back to the knowledge map
Most practices in: United Kingdom (9) · United States of America (8) · Singapore (7)
Canada's IRCC uses an AI eligibility model to triage and auto-approve routine IEC work permits. Launched Nov 2023 with a published Algorithmic …
The US Treasury's Office of Payment Integrity uses ML to screen federal disbursements. In FY2024, ML-driven processes prevented or recovered $4.059 billion …
Latvia's SRS uses ESCORT ML to score every registered company for fraud risk across tax and labour domains. Fraud detection time cut …
Ukraine's Diia platform serves 23 million citizens (81 % of adults) with 160+ digital government services, saving an estimated US$12 billion annually. …
South Africa's SARS uses ML models across 1.2 billion annual records to select audits and detect refund fraud. In FY2024/25 AI-driven compliance …
Italy's Agenzia delle Entrate deploys VeRa, an AI algorithm cross-referencing declarations with bank data, property records and electronic payments. In 2022 it …
Kela automates the pre-processing of documents submitted with benefit applications — classifying, converting and routing attachments — saving an estimated 38 full-time …
France's tax authority scans aerial imagery with AI to find undeclared pools and extensions. In 2023 it flagged ~140,000 unreported pools, yielding …
To rush COVID aid to the poorest, Togo used machine learning on satellite imagery and mobile-phone data to target cash transfers — …
Boti lets residents of Buenos Aires reach city services through WhatsApp — handling a peak of 11 million conversations in a single …
Kerala High Court made Adalat AI, a Malayalam-capable speech-to-text tool, mandatory for recording witness depositions in every trial court from November 2025, …
Canada's Translation Bureau built GCtranslate, trained on an 8-billion-word bilingual corpus; a departmental pilot translated 60M+ words in 3 months, reaching 300M+ …
Costa Rica's Poder Judicial has run ChatbotPJ since 2018 to answer routine questions and, since 2023, judicial-collection case status 24/7. It reports …
Facing reform fatigue from repeated manual surveys, Croatia's Ministry of Economy and the World Bank piloted an AI/NLP algorithm scanning 110 laws …
The UK's DWP ran a six-month Microsoft 365 Copilot trial with a genuine comparison group of non-users. Copilot users saved an average …
Taiwan's vTaiwan and Join platforms used AI-assisted opinion clustering to let citizens petition government (13,853 proposals by 2022, 10M+ visitors) — but …
The UK Cabinet Office trialled Microsoft 365 Copilot with 20,000+ civil servants across departments including Companies House and the DWP, reporting self-reported …
Germany's Bundesnetzagentur, Hesse's digitalisation ministry and the federal data-protection commissioner simulated an EU AI Act sandbox with two medical-device start-ups, producing a …
Since 2020, Estonia's Riigikogu has used HANS, an AI speech-recognition tool built with Tallinn University of Technology, to auto-transcribe plenary debates — …
Croatia's Ministry of Justice deployed ANON, an AI pseudonymisation tool integrated with the national eSpis system, to automatically redact personal data from …
B’Odogwu (Nigeria’s Unified Customs Management System) applies AI risk-profiling and ML pattern detection across 34 commands. Between Oct 2024 and May 2025 …
Hungary requires all businesses to report invoices to NAV in real-time XML since 2021; ML risk-scoring targets suspicious companies before returns are …
NECTEC's AI chatbot (LINE) classifies and routes citizen complaints nationally. June 2022–July 2024: 947,769 complaints handled, 77% resolution rate, resolution time cut …
Costa Rica’s tax directorate uses the open-source CIAT e-IAD ML model to detect anomalies in e-invoices. By 2026 it exposed a ~₡80 …
Open full copilot Grounded in cited practices — always check the sources.
