Topic: Digital government & service delivery clear · back to the knowledge map
The Dutch government's SSC-ICT is rolling out vlam-chat, a secure generative-AI assistant using European open-source models hosted in a government data centre, …
Launched in August 2025, Anansi is Trinidad and Tobago's national AI assistant connecting 32 ministries and 7,000+ FAQs. Built by iGovTT under …
Cyprus's gov.cy Digital Assistant, built on Microsoft Azure OpenAI, launched in December 2024 and processed over 55,000 citizen queries (averaging 500/day) by …
Vienna’s BRISE-Vienna checks BIM building permit submissions against city regulations using AI, cutting processing time by up to 50% (from ∼12 to …
Colombia's DANE uses Ridge regression on Google Trends and news data to estimate agricultural GDP 30 days before official publication. The Q2 …
Egypt's NAFEZA integrates 32 agencies in a national customs single window. Webb Fontaine's AI/ML risk engine (deployed Aug 2022) achieved a 22% …
E-Mongolia (2020) consolidates 1,263 public services from 87 agencies. By 2025: 1.8 M active users (88% of adults), 46 M transactions, USD …
Royal Oman Police deployed AI-4D-radar cameras across highways and intersections since 2023, detecting speeding, mobile-phone use and seat-belt violations. Road accidents fell …
Since 2018 Serbia's Tax Administration has run an AI/big data compliance risk management system with University of Novi Sad; salary-tax revenue grew …
The UK i.AI built Redbox, an open-source RAG chatbot enabling civil servants to interrogate policy documents via LLM. Deployed to 6,000+ staff …
Ecuador's SRI deploys Falcon, cross-referencing 400+ data types to assign each taxpayer a 0–1,000 risk score. In 2023 it identified 60,000 previously …
BPS (Statistics Indonesia) deployed generative AI to auto-classify 42 million business entities against the KBLI 2025 standard during the 2026 Economic Census, …
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