Topic: Digital government & service delivery clear · back to the knowledge map
Germany's federal digital ministry (BMDS) piloted agentic AI across 19 municipalities with 9 AI startups: GDPR-request processing cut over 90%, care-application processing …
Pennsylvania piloted ChatGPT Enterprise with 175 employees across 14 agencies, who saved an average of 95 minutes daily; the programme scaled to …
Denmark's Agency for Digital Government built Børge, a Claude-based AI assistant that helps editors from roughly 40 public authorities rewrite around 1,200 …
Bhutan's GovTech Agency built a blockchain-based, self-sovereign digital ID reaching over 230,000 users and 234,568 foundational credentials by March 2025 — about …
Canada's Drug Agency ran a peer-reviewed, 7-project comparison of Lens.org, SpiderCite and Microsoft Copilot against manual systematic-review search for drug-reimbursement evidence, finding …
Canada's IRCC uses an AI eligibility model to triage and auto-approve routine IEC work permits. Launched Nov 2023 with a published Algorithmic …
The US Treasury's Office of Payment Integrity uses ML to screen federal disbursements. In FY2024, ML-driven processes prevented or recovered $4.059 billion …
Latvia's SRS uses ESCORT ML to score every registered company for fraud risk across tax and labour domains. Fraud detection time cut …
Ukraine's Diia platform serves 23 million citizens (81 % of adults) with 160+ digital government services, saving an estimated US$12 billion annually. …
South Africa's SARS uses ML models across 1.2 billion annual records to select audits and detect refund fraud. In FY2024/25 AI-driven compliance …
Italy's Agenzia delle Entrate deploys VeRa, an AI algorithm cross-referencing declarations with bank data, property records and electronic payments. In 2022 it …
Kela automates the pre-processing of documents submitted with benefit applications — classifying, converting and routing attachments — saving an estimated 38 full-time …
Open full copilot Grounded in cited practices — always check the sources.
