Topic: Digital government & service delivery clear · back to the knowledge map
France's tax authority scans aerial imagery with AI to find undeclared pools and extensions. In 2023 it flagged ~140,000 unreported pools, yielding …
To rush COVID aid to the poorest, Togo used machine learning on satellite imagery and mobile-phone data to target cash transfers — …
Boti lets residents of Buenos Aires reach city services through WhatsApp — handling a peak of 11 million conversations in a single …
e-Mongolia, a unified e-government portal launched in 2020, grew from 181 to about 685 digitised services by 2022, reaching roughly 2 million …
Kerala High Court made Adalat AI, a Malayalam-capable speech-to-text tool, mandatory for recording witness depositions in every trial court from November 2025, …
Canada's Translation Bureau built GCtranslate, trained on an 8-billion-word bilingual corpus; a departmental pilot translated 60M+ words in 3 months, reaching 300M+ …
Costa Rica's Poder Judicial has run ChatbotPJ since 2018 to answer routine questions and, since 2023, judicial-collection case status 24/7. It reports …
Facing reform fatigue from repeated manual surveys, Croatia's Ministry of Economy and the World Bank piloted an AI/NLP algorithm scanning 110 laws …
The UK's DWP ran a six-month Microsoft 365 Copilot trial with a genuine comparison group of non-users. Copilot users saved an average …
Taiwan's vTaiwan and Join platforms used AI-assisted opinion clustering to let citizens petition government (13,853 proposals by 2022, 10M+ visitors) — but …
The UK Cabinet Office trialled Microsoft 365 Copilot with 20,000+ civil servants across departments including Companies House and the DWP, reporting self-reported …
Germany's Bundesnetzagentur, Hesse's digitalisation ministry and the federal data-protection commissioner simulated an EU AI Act sandbox with two medical-device start-ups, producing a …
Open full copilot Grounded in cited practices — always check the sources.
