Topic: Digital government & service delivery clear · back to the knowledge map
Bank Negara Malaysia (BNM) and PayNet's National Fraud Portal (April 2024) links 53 institutions via FNA graph analytics to trace stolen funds …
Since 2011, Ireland's Revenue Commissioners have used AI risk scoring (REAP) to target tax-compliance interventions; 290,000 data-analytics-driven interventions in 2023 yielded €787m, …
AI-assisted civic deliberation platform run by Taiwan's PDIS, using open-source Polis AI to map consensus on ~30 policy issues since 2014. Over …
The UK's ATRS is a public register documenting how government algorithmic tools work and affect people. World-first when launched in 2021, it …
Pair is GovTech Singapore's LLM assistant for civil servants — drafting, research and analysis — with 60,000+ registered users across 100+ agencies, …
Estonia's open-source virtual-assistant ecosystem giving citizens a single conversational channel to public services, integrated across 18+ organisations, with human hand-off when it …
Narodowy Bank Polski scrapes millions of online retail prices to nowcast food inflation ahead of official CPI releases. Peer-reviewed tests cut forecast …
Bogotá's WhatsApp-based AI assistant Chatico logged 3.6M+ conversations since 2023, handled 1.6M queries during a water-rationing crisis, and carried 147,000+ inputs to …
Rwanda's RISA-run IremboGov platform, now covering 223 government services, added a Kinyarwanda/English/French AI chatbot for citizen support; independent analysis found applications grew …
TNO's second annual census of generative-AI use across Dutch government found applications grew from 8 in 2024 to 81 in 2025 — …
India's MeitY-run BHASHINI mission gives citizens AI speech/text translation across 22 languages, embedded in e-Shram, Defence Production and Parliament portals and the …
Azerbaijan's State Social Protection Fund uses AI-based data matching across 15+ agencies to proactively identify and enrol eligible citizens in welfare benefits. …
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