Topic: Governance & Public Services clear · back to the knowledge map
-13 practices not yet assessed for evidence strength.
Most practices in: United Kingdom (11) · United States of America (9) · Singapore (8)
Facing reform fatigue from repeated manual surveys, Croatia's Ministry of Economy and the World Bank piloted an AI/NLP algorithm scanning 110 laws …
The UK's DWP ran a six-month Microsoft 365 Copilot trial with a genuine comparison group of non-users. Copilot users saved an average …
Taiwan's vTaiwan and Join platforms used AI-assisted opinion clustering to let citizens petition government (13,853 proposals by 2022, 10M+ visitors) — but …
The UK Cabinet Office trialled Microsoft 365 Copilot with 20,000+ civil servants across departments including Companies House and the DWP, reporting self-reported …
Germany's Bundesnetzagentur, Hesse's digitalisation ministry and the federal data-protection commissioner simulated an EU AI Act sandbox with two medical-device start-ups, producing a …
Since 2020, Estonia's Riigikogu has used HANS, an AI speech-recognition tool built with Tallinn University of Technology, to auto-transcribe plenary debates — …
Croatia's Ministry of Justice deployed ANON, an AI pseudonymisation tool integrated with the national eSpis system, to automatically redact personal data from …
B’Odogwu (Nigeria’s Unified Customs Management System) applies AI risk-profiling and ML pattern detection across 34 commands. Between Oct 2024 and May 2025 …
Hungary requires all businesses to report invoices to NAV in real-time XML since 2021; ML risk-scoring targets suspicious companies before returns are …
Romania's ANI automatically cross-references procurement officials' identities with registered bidders before contracts are signed; over 100,000 procedures worth RON 72 billion screened, …
NECTEC's AI chatbot (LINE) classifies and routes citizen complaints nationally. June 2022–July 2024: 947,769 complaints handled, 77% resolution rate, resolution time cut …
Costa Rica’s tax directorate uses the open-source CIAT e-IAD ML model to detect anomalies in e-invoices. By 2026 it exposed a ~₡80 …
Kazakhstan's Digital Family Card uses predictive scoring across 100+ socio-economic indicators from 20+ agencies to proactively identify and serve vulnerable families. Since …
STF's Victor AI classifies Extraordinary Appeals by 'general repercussion' theme in ~5 seconds vs 44 minutes manually, handling ~50,000 cases/year. Built with …
VDAB has deployed multiple AI systems since 2018: a multilingual deep-learning job-matching engine; Orient 2.0 (orientation test reduced from 45 to 10 …
Austria's Predictive Analytics Competence Centre (PACC) uses machine learning to screen millions of tax cases for fraud. In 2023 it analysed 6.5M …
New Zealand's Inland Revenue uses ML to screen 3+ million tax returns for compliance risk. In H1 2024 this drove a 50% …
Canada Revenue Agency uses ML and AI-powered analytics to detect unwarranted GST/HST refund claims. Since 2017–18, over C$1.1 billion in carousel-scheme fraud …
A US$23.9M World Bank programme building submarine fibre to Príncipe, school connectivity, a data-interoperability platform, a national cyber-emergency team and a digital …
Grenada's US$8m share of a US$94m World Bank regional programme funds digital-skills training and an e-services portal, plus — after Grenada joined …
In March-April 2024, UNESCO and Antigua & Barbuda's Ministry of Education ran Youth Media & Information Literacy engagements reaching 338 stakeholders (46 …
Since 2022, North Macedonia's Institute of Communication Studies has partnered with the Pensioners' Union, funded by the British Embassy, to train 500+ …
Kazakhstan's 2018–2022 Digital Kazakhstan programme paired national e-government (eGov.kz, Public Service Centres) with mass digital-literacy training, lifting its UN E-Government Development Index …
Algeria's Ministry of Higher Education used an AI matching platform nationwide for the first time in 2025, placing 97.34% of 340,901 baccalaureate …
Open full copilot Grounded in cited practices — always check the sources.
