Topic: Governance & Public Services clear · back to the knowledge map
Ukraine's Diia platform serves 23 million citizens (81 % of adults) with 160+ digital government services, saving an estimated US$12 billion annually. …
South Africa's SARS uses ML models across 1.2 billion annual records to select audits and detect refund fraud. In FY2024/25 AI-driven compliance …
Italy's Agenzia delle Entrate deploys VeRa, an AI algorithm cross-referencing declarations with bank data, property records and electronic payments. In 2022 it …
Kela automates the pre-processing of documents submitted with benefit applications — classifying, converting and routing attachments — saving an estimated 38 full-time …
Alice, deployed by Brazil's CGU since 2015, uses NLP and RPA to screen federal procurement notices daily, reducing audit turnaround from 400 …
France's tax authority scans aerial imagery with AI to find undeclared pools and extensions. In 2023 it flagged ~140,000 unreported pools, yielding …
To rush COVID aid to the poorest, Togo used machine learning on satellite imagery and mobile-phone data to target cash transfers — …
Boti lets residents of Buenos Aires reach city services through WhatsApp — handling a peak of 11 million conversations in a single …
e-Mongolia, a unified e-government portal launched in 2020, grew from 181 to about 685 digitised services by 2022, reaching roughly 2 million …
Kerala High Court made Adalat AI, a Malayalam-capable speech-to-text tool, mandatory for recording witness depositions in every trial court from November 2025, …
Canada's Translation Bureau built GCtranslate, trained on an 8-billion-word bilingual corpus; a departmental pilot translated 60M+ words in 3 months, reaching 300M+ …
Costa Rica's Poder Judicial has run ChatbotPJ since 2018 to answer routine questions and, since 2023, judicial-collection case status 24/7. It reports …
Open full copilot Grounded in cited practices — always check the sources.
