Topic: Governance & Public Services clear · back to the knowledge map
-13 practices not yet assessed for evidence strength.
Most practices in: United Kingdom (11) · United States of America (9) · Singapore (8)
Rwanda's RISA-run IremboGov platform, now covering 223 government services, added a Kinyarwanda/English/French AI chatbot for citizen support; independent analysis found applications grew …
TNO's second annual census of generative-AI use across Dutch government found applications grew from 8 in 2024 to 81 in 2025 — …
India's MeitY-run BHASHINI mission gives citizens AI speech/text translation across 22 languages, embedded in e-Shram, Defence Production and Parliament portals and the …
Azerbaijan's State Social Protection Fund uses AI-based data matching across 15+ agencies to proactively identify and enrol eligible citizens in welfare benefits. …
Germany's federal digital ministry (BMDS) piloted agentic AI across 19 municipalities with 9 AI startups: GDPR-request processing cut over 90%, care-application processing …
Pennsylvania piloted ChatGPT Enterprise with 175 employees across 14 agencies, who saved an average of 95 minutes daily; the programme scaled to …
Denmark's Agency for Digital Government built Børge, a Claude-based AI assistant that helps editors from roughly 40 public authorities rewrite around 1,200 …
Bhutan's GovTech Agency built a blockchain-based, self-sovereign digital ID reaching over 230,000 users and 234,568 foundational credentials by March 2025 — about …
Canada's Drug Agency ran a peer-reviewed, 7-project comparison of Lens.org, SpiderCite and Microsoft Copilot against manual systematic-review search for drug-reimbursement evidence, finding …
Canada's IRCC uses an AI eligibility model to triage and auto-approve routine IEC work permits. Launched Nov 2023 with a published Algorithmic …
The US Treasury's Office of Payment Integrity uses ML to screen federal disbursements. In FY2024, ML-driven processes prevented or recovered $4.059 billion …
Latvia's SRS uses ESCORT ML to score every registered company for fraud risk across tax and labour domains. Fraud detection time cut …
Ukraine's Diia platform serves 23 million citizens (81 % of adults) with 160+ digital government services, saving an estimated US$12 billion annually. …
South Africa's SARS uses ML models across 1.2 billion annual records to select audits and detect refund fraud. In FY2024/25 AI-driven compliance …
Italy's Agenzia delle Entrate deploys VeRa, an AI algorithm cross-referencing declarations with bank data, property records and electronic payments. In 2022 it …
Kela automates the pre-processing of documents submitted with benefit applications — classifying, converting and routing attachments — saving an estimated 38 full-time …
Alice, deployed by Brazil's CGU since 2015, uses NLP and RPA to screen federal procurement notices daily, reducing audit turnaround from 400 …
France's tax authority scans aerial imagery with AI to find undeclared pools and extensions. In 2023 it flagged ~140,000 unreported pools, yielding …
To rush COVID aid to the poorest, Togo used machine learning on satellite imagery and mobile-phone data to target cash transfers — …
Boti lets residents of Buenos Aires reach city services through WhatsApp — handling a peak of 11 million conversations in a single …
e-Mongolia, a unified e-government portal launched in 2020, grew from 181 to about 685 digitised services by 2022, reaching roughly 2 million …
Kerala High Court made Adalat AI, a Malayalam-capable speech-to-text tool, mandatory for recording witness depositions in every trial court from November 2025, …
Canada's Translation Bureau built GCtranslate, trained on an 8-billion-word bilingual corpus; a departmental pilot translated 60M+ words in 3 months, reaching 300M+ …
Costa Rica's Poder Judicial has run ChatbotPJ since 2018 to answer routine questions and, since 2023, judicial-collection case status 24/7. It reports …
Open full copilot Grounded in cited practices — always check the sources.
