Ce qui fonctionne — Azerbaïdjan

Azerbaijan has implemented several major digital-government innovations: ASAN Xidmet's one-stop-shop service centres operate ~20–27 physical locations nationwide with 97 participating institutions and won the 2015 UN Public Service Award, while the State Social Protection Fund's AI-driven benefit system scaled proactive welfare coverage from 7% to 72% (2020–2023), serving over 600,000 people and achieving 98% citizen satisfaction and a 60% reduction in processing time. On gender-based violence response, the 860 helpline has logged over 1,100 calls since December 2020, though this is modest relative to a context where roughly one in three women experience partner violence and the country has only two dedicated shelters. The evidence demonstrates significant success in service digitalisation and welfare automation, but gaps remain in specialist support for vulnerable populations.