Topic: AI in public services clear · back to the knowledge map
Most practices in: United Kingdom (9) · United States of America (8) · Singapore (7)
Peru's planning body CEPLAN now uses AI to help draft technical foresight briefs for its National Foresight Observatory, under mandatory human review; …
Malta's servizz.gov agency runs a bilingual AI chatbot that logged about 40,000 users in its first eight months; folded in June 2026 …
GSA's internal chatbot GSAi, launched March 2025, is now used daily by roughly half of GSA's employees; officials say AI adoption jumped …
Germany's GIZ, Serbian alliance NALED and tech firm SAGA rolled out MIA, an AI chatbot for civil-registry and tax questions in Sombor …
Finland's Ministry for Foreign Affairs launched OpenEval, an Azure-based AI tool built with CGI that lets civil servants and the public search, …
Pulse Lab Jakarta, a joint Bappenas/UN Global Pulse facility, built a machine-learning model nowcasting Indonesian food prices from Twitter data, validated over …
Malaysia's Ministry of Digital and Google Cloud are rolling out Gemini-powered Workspace tools to up to 445,000 public officers; a World Bank/GovTech …
GovTech's Open Government Products team built Pair Search, a hybrid keyword-and-semantic AI engine over 30,000+ Hansard records since 1955, letting policy officers …
New Zealand's Parliamentary Counsel Office ran a six-month, five-partner R&D programme fine-tuning an 8-billion-parameter model on 200 examples of NZ legislation to …
Paraguay's DNA deployed ML-based customs risk-scoring, raising fraud-detection from 18% to 73% while cutting inspections by 70%. A UC Berkeley/IGC RCT verified …
The Zambia Revenue Authority's dedicated AI Unit uses machine learning to detect tax fraud, analyse importer/exporter data, and identify revenue leakages. By …
Singapore's whole-of-government NLP platform: topic modelling, text summarisation, Hansard Analysis and IM8 policy Q&A. Logged 1,680 users in six months (satisfaction 4.85/5); …
BAMF’s DIAS analyses phonetic patterns in asylum applicants’ speech to verify claimed nationality. Deployed since 2017 with 15,052 analyses in 2021 and …
Dominican Republic's InvestmentMap 2.0 (December 2025) adds an AI chatbot to the national public investment system (SNIP), letting citizens query project data, …
Armenia's State Revenue Committee, with World Bank and AUA support, deployed ML to estimate the CIT gap (26–35%) and target high-risk audits. …
Ethiopia's NIDP issues biometrically verified digital IDs (Fayda) using AI-powered multi-biometric matching. By Oct 2024: 8.8 million IDs issued, 3.2 million authentications, …
DINUM's Albert API (open-source Llama/Mistral, SecNumCloud) provides sovereign generative AI to French civil servants. A France Services pilot found 71% ease-of-use; 10,000 …
Developed by Makerere University and Johns Hopkins with Uganda's Ministry of Health, VectorCam uses AI computer vision to identify mosquito species at …
Peru's SUNAT launched SOFIA in 2018, a 24/7 AI chatbot for tax and customs guidance. By July 2022 it had handled 424,000 …
Hangzhou's ET City Brain, co-developed by the city government and Alibaba Cloud, uses computer vision and ML to optimise traffic signals and …
Morocco's Directorate General of Taxes (DGI) operates a bilingual AI chatbot (DGIBot, launched January 2022) on its web portal (tax.gov.ma) and Daribati …
DICT's eGovPH (launched January 2024) integrates 1,300+ government systems. By June 2026 the platform reached 800 million transactions and 56 million downloads. …
Kenya Revenue Authority launched Shuru in April 2026, an AI chatbot on WhatsApp enabling 22 million PIN-registered taxpayers to file returns with …
Services Australia's 2016–2020 income-averaging algorithm wrongly raised AU$1.75 billion in welfare debts against ~470,000 recipients. A 2023 Royal Commission ruled the scheme …
Open full copilot Grounded in cited practices — always check the sources.
