Topic: Digital government & service delivery clear · back to the knowledge map
-2 practices not yet assessed for evidence strength.
Most practices in: United Kingdom (10) · United States of America (9) · Singapore (7)
A Polish academic-government consortium built PLLuM, a homegrown LLM, piloted in Częstochowa from August 2025 and rolled into the national mObywatel app …
SARB researchers rigorously tested machine-learning models (LASSO, XGBoost, neural networks) against the bank's own published inflation forecasts: ML modestly beat SARB's forecast …
In a public blog experiment, the Czech National Bank pitted general-purpose LLMs (OpenAI o1, Grok 2) against its own core inflation model …
Brunei evolved its COVID-era contact-tracing app into BruHealth 5.0, a national health platform with an AI 'Smarter Health Index' that has drawn …
Since 2022, Rwanda's central bank has used an IMF-built machine-learning nowcasting toolbox — covering 10 core-CPI and 2 food-inflation subgroups — to …
The UK's DBT piloted Microsoft 365 Copilot with 1,000 licences for three months. Usage stayed thin — 1.14 actions per user per …
Vietnam's VNeID uses AI facial-recognition and data-matching to verify identity and route welfare payments: 83.5 million accounts, 2.1 billion transactions, and 2.5 …
Launched in December 2023, Greece's mAigov chatbot guides citizens through gov.gr's 1,600+ digitised services in 25 languages, drawing over 1.6 million interactions …
In April 2023, Yokosuka became Japan's first city to open ChatGPT to all ~4,000 municipal employees for daily admin work. A one-month …
Guatemala's tax authority SAT built RITA, a Dialogflow-based Spanish-language virtual assistant fielding taxpayer queries since April 2019 — serving 335,000 people in …
Bijeljina and Laktaši, in Republika Srpska, deployed MIA, a Viber/web AI assistant for marriage records, business registration and scholarships — part of …
Slovenia's tax authority (FURS) expanded a generative-AI chatbot — first launched for VAT in May 2025, then income tax, customs, excise and …
The Dutch government's SSC-ICT is rolling out vlam-chat, a secure generative-AI assistant using European open-source models hosted in a government data centre, …
Launched in August 2025, Anansi is Trinidad and Tobago's national AI assistant connecting 32 ministries and 7,000+ FAQs. Built by iGovTT under …
Cyprus's gov.cy Digital Assistant, built on Microsoft Azure OpenAI, launched in December 2024 and processed over 55,000 citizen queries (averaging 500/day) by …
Vienna’s BRISE-Vienna checks BIM building permit submissions against city regulations using AI, cutting processing time by up to 50% (from ∼12 to …
Colombia's DANE uses Ridge regression on Google Trends and news data to estimate agricultural GDP 30 days before official publication. The Q2 …
Egypt's NAFEZA integrates 32 agencies in a national customs single window. Webb Fontaine's AI/ML risk engine (deployed Aug 2022) achieved a 22% …
E-Mongolia (2020) consolidates 1,263 public services from 87 agencies. By 2025: 1.8 M active users (88% of adults), 46 M transactions, USD …
Royal Oman Police deployed AI-4D-radar cameras across highways and intersections since 2023, detecting speeding, mobile-phone use and seat-belt violations. Road accidents fell …
Since 2018 Serbia's Tax Administration has run an AI/big data compliance risk management system with University of Novi Sad; salary-tax revenue grew …
The UK i.AI built Redbox, an open-source RAG chatbot enabling civil servants to interrogate policy documents via LLM. Deployed to 6,000+ staff …
Ecuador's SRI deploys Falcon, cross-referencing 400+ data types to assign each taxpayer a 0–1,000 risk score. In 2023 it identified 60,000 previously …
BPS (Statistics Indonesia) deployed generative AI to auto-classify 42 million business entities against the KBLI 2025 standard during the 2026 Economic Census, …
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