Topic: Digital government & service delivery clear · back to the knowledge map
-2 practices not yet assessed for evidence strength.
Most practices in: United Kingdom (10) · United States of America (9) · Singapore (7)
Saudi Ministry of Interior and SDAIA deploy Baseer (tracking 1M+ pilgrims/day via computer vision) and the biometric Makkah Route Initiative across 11 …
Since 2014 Denmark’s Skattestyrelsen has run a real-time ML system flagging suspicious VAT refund claims; it reports ~70% accuracy, is now integrated …
Portugal's AMA launched an AI chatbot on ePortugal.gov.pt in May 2023. By December 2023, 23,780 conversations (101/day) and a 10% rise in …
From 2022, Australia's ATO deployed ML to detect a large-scale GST refund fraud scheme: 57,000+ alleged offenders identified, A$2.7 billion in additional …
A US$37.5m World Bank-backed programme (US$30m IDA grant plus US$7.5m private capital) is building climate-resilient internet, digital government and digital-skills training across …
Chile's Judiciary built 'Justa,' an OpenAI-based tool that transcribes court hearings, drafts minutes and proposes rulings for uncontested cases. After winning OpenAI's …
Hong Kong's Digital Policy Office and the HKGAI research centre built HKPilot (document drafting/translation) and HKMeeting (AI minute-taking) for civil servants: participation …
Chile's Municipality of Renca launched Rencat, a 24/7 AI virtual assistant built by Argentine vendor BotMaker (creator of Buenos Aires' Boti), reaching …
In an April 2025 Staff Memo, Riksbank economists found random-forest and neural-network models measurably outperformed Sweden's traditional time-series forecasts for GDP and …
Bolivia's Ministry of Economy, backed by a US$100,000 IDB grant, built 'Lab-IA' for machine-learning nowcasting; a published study narrowed the country's GDP-reporting …
Peru's planning body CEPLAN now uses AI to help draft technical foresight briefs for its National Foresight Observatory, under mandatory human review; …
Malta's servizz.gov agency runs a bilingual AI chatbot that logged about 40,000 users in its first eight months; folded in June 2026 …
GSA's internal chatbot GSAi, launched March 2025, is now used daily by roughly half of GSA's employees; officials say AI adoption jumped …
Germany's GIZ, Serbian alliance NALED and tech firm SAGA rolled out MIA, an AI chatbot for civil-registry and tax questions in Sombor …
Finland's Ministry for Foreign Affairs launched OpenEval, an Azure-based AI tool built with CGI that lets civil servants and the public search, …
Pulse Lab Jakarta, a joint Bappenas/UN Global Pulse facility, built a machine-learning model nowcasting Indonesian food prices from Twitter data, validated over …
Malaysia's Ministry of Digital and Google Cloud are rolling out Gemini-powered Workspace tools to up to 445,000 public officers; a World Bank/GovTech …
GovTech's Open Government Products team built Pair Search, a hybrid keyword-and-semantic AI engine over 30,000+ Hansard records since 1955, letting policy officers …
New Zealand's Parliamentary Counsel Office ran a six-month, five-partner R&D programme fine-tuning an 8-billion-parameter model on 200 examples of NZ legislation to …
Paraguay's DNA deployed ML-based customs risk-scoring, raising fraud-detection from 18% to 73% while cutting inspections by 70%. A UC Berkeley/IGC RCT verified …
The Zambia Revenue Authority's dedicated AI Unit uses machine learning to detect tax fraud, analyse importer/exporter data, and identify revenue leakages. By …
Singapore's whole-of-government NLP platform: topic modelling, text summarisation, Hansard Analysis and IM8 policy Q&A. Logged 1,680 users in six months (satisfaction 4.85/5); …
BAMF’s DIAS analyses phonetic patterns in asylum applicants’ speech to verify claimed nationality. Deployed since 2017 with 15,052 analyses in 2021 and …
Dominican Republic's InvestmentMap 2.0 (December 2025) adds an AI chatbot to the national public investment system (SNIP), letting citizens query project data, …
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