Topic: Digital government & service delivery clear · back to the knowledge map
-2 practices not yet assessed for evidence strength.
Most practices in: United Kingdom (10) · United States of America (9) · Singapore (7)
Armenia's State Revenue Committee, with World Bank and AUA support, deployed ML to estimate the CIT gap (26–35%) and target high-risk audits. …
Ethiopia's NIDP issues biometrically verified digital IDs (Fayda) using AI-powered multi-biometric matching. By Oct 2024: 8.8 million IDs issued, 3.2 million authentications, …
DINUM's Albert API (open-source Llama/Mistral, SecNumCloud) provides sovereign generative AI to French civil servants. A France Services pilot found 71% ease-of-use; 10,000 …
Developed by Makerere University and Johns Hopkins with Uganda's Ministry of Health, VectorCam uses AI computer vision to identify mosquito species at …
Peru's SUNAT launched SOFIA in 2018, a 24/7 AI chatbot for tax and customs guidance. By July 2022 it had handled 424,000 …
Hangzhou's ET City Brain, co-developed by the city government and Alibaba Cloud, uses computer vision and ML to optimise traffic signals and …
Morocco's Directorate General of Taxes (DGI) operates a bilingual AI chatbot (DGIBot, launched January 2022) on its web portal (tax.gov.ma) and Daribati …
DICT's eGovPH (launched January 2024) integrates 1,300+ government systems. By June 2026 the platform reached 800 million transactions and 56 million downloads. …
Kenya Revenue Authority launched Shuru in April 2026, an AI chatbot on WhatsApp enabling 22 million PIN-registered taxpayers to file returns with …
Services Australia's 2016–2020 income-averaging algorithm wrongly raised AU$1.75 billion in welfare debts against ~470,000 recipients. A 2023 Royal Commission ruled the scheme …
Israel's Tax Authority deployed AI to cross-reference capital declarations against financial data, identifying NIS 20 billion (~$7 billion) in discrepancies from a …
Vietnam's GDT uses Big Data and ML to identify e-commerce tax evaders: Hanoi's AI matched national registries to uncover 627,000 businesses and …
Poland's STIR applies ML to daily bank transactions of 4 million entities to detect VAT carousel fraud in near-real-time; STIR-attributable state savings …
BAMF deploys AI dialect analysis (DIAS) in German asylum procedures since 2017 to assess applicants' country of origin from speech recordings. Used …
A $100M World Bank credit plus a €15M EU grant fund broadband expansion into rural 'dead spots', e-government services and digital-skills training …
A $68.5M World Bank loan funds Gabon's national legal-identity and e-government project, run by ANINF. In June 2024 the country relaunched its …
A US$20.05 million World Bank grant is funding climate-resilient fibre expansion across Upolu and Savai'i, stronger government digital services and a national …
A World Bank-financed $94M regional programme (Dominica's share: $28M) built shared government cloud infrastructure, digital ID and a 90+-service e-portal in hurricane-vulnerable …
A $10M World Bank-backed programme is building the Maldives' first national digital ID (eFaas) and expanding broadband competition to remote atolls, aiming …
DEWA's bilingual AI assistant Rammas has answered millions of utility-service enquiries via web, app, WhatsApp, Alexa and Instagram since 2017; usage figures …
Madagascar's customs authority, an IMF pilot country for AI in customs, credits its AI risk-scoring tool ERA with a 68% year-on-year revenue …
Hanoi's Public Administration Service Center began piloting an AI hotline, chatbot, app and kiosk network (19001009) in March 2025 to answer citizens' …
Zambia Revenue Authority's AI Unit is piloting a Random Forest ML model, adapted from a Paraguay customs deployment, to flag high-risk import …
Virginia Governor Glenn Youngkin ordered every state agency to run Vulcan Technologies' AI system, Justinian, through the state's regulatory code, aiming to …
Open full copilot Grounded in cited practices — always check the sources.
