Topic: Governance & Public Services clear · back to the knowledge map
Since 2022, Rwanda's central bank has used an IMF-built machine-learning nowcasting toolbox — covering 10 core-CPI and 2 food-inflation subgroups — to …
The UK's DBT piloted Microsoft 365 Copilot with 1,000 licences for three months. Usage stayed thin — 1.14 actions per user per …
Vietnam's VNeID uses AI facial-recognition and data-matching to verify identity and route welfare payments: 83.5 million accounts, 2.1 billion transactions, and 2.5 …
Launched in December 2023, Greece's mAigov chatbot guides citizens through gov.gr's 1,600+ digitised services in 25 languages, drawing over 1.6 million interactions …
In April 2023, Yokosuka became Japan's first city to open ChatGPT to all ~4,000 municipal employees for daily admin work. A one-month …
Guatemala's tax authority SAT built RITA, a Dialogflow-based Spanish-language virtual assistant fielding taxpayer queries since April 2019 — serving 335,000 people in …
Bijeljina and Laktaši, in Republika Srpska, deployed MIA, a Viber/web AI assistant for marriage records, business registration and scholarships — part of …
Slovenia's tax authority (FURS) expanded a generative-AI chatbot — first launched for VAT in May 2025, then income tax, customs, excise and …
The Dutch government's SSC-ICT is rolling out vlam-chat, a secure generative-AI assistant using European open-source models hosted in a government data centre, …
Launched in August 2025, Anansi is Trinidad and Tobago's national AI assistant connecting 32 ministries and 7,000+ FAQs. Built by iGovTT under …
Cyprus's gov.cy Digital Assistant, built on Microsoft Azure OpenAI, launched in December 2024 and processed over 55,000 citizen queries (averaging 500/day) by …
Vienna’s BRISE-Vienna checks BIM building permit submissions against city regulations using AI, cutting processing time by up to 50% (from ∼12 to …
Open full copilot Grounded in cited practices — always check the sources.
