Topic: Governance & Public Services clear · back to the knowledge map
-13 practices not yet assessed for evidence strength.
Most practices in: United Kingdom (11) · United States of America (9) · Singapore (8)
Nigeria partnered with Meta to launch GovGuide, a generative-AI chatbot in English, Hausa, Igbo and Yoruba meant to help rural, low-literacy citizens …
Ghana’s GRA deployed Publican AI at Tema Port in February 2026 to screen import declarations. Monthly customs revenue rose from GH₵2.4 bn …
Laos' Ministry of Finance launched 'Smart Customs,' a centralised digital customs platform combining OCR, risk-analytics and e-payment modules, piloted at Thanaleng Dry …
President Irfaan Ali announced AskGov, a 24/7 generative-AI assistant for Guyanese government services such as license renewals and application-status checks, part of …
USTDA funds Vanuatu's Meteorology Dept to pilot Tomorrow.io's AI/ML weather platform for cyclone forecasting, announced September 2024 under Weather Ready Pacific; as …
Bahrain's Ministry of Interior deployed 500 AI traffic cameras with Beyon Solutions to auto-detect violations; press confirms it is operating and was …
Finland's AuroraAI programme (2019–2023) set out to have AI proactively match citizens to services around life events, but wound down as an …
Egypt's CAOA and USAID launched KMT in February 2024, the civil service's first AI chatbot, built on a 50,000-question knowledge base and …
In April 2025 the UAE Cabinet approved a Regulatory Intelligence Office using AI to map, monitor and update laws in real time. …
In April 2026, Kyrgyzstan's Jogorku Kenesh launched e-Kenesh, a paperless committee platform whose built-in AI module drafts short summaries of bills; staff …
Sweden's Social Insurance Agency used an ML risk-scorer from ~2013 to detect benefit fraud; a 2024 investigation found it disproportionately flagged women, …
SyRI linked citizens' data to flag welfare-fraud risk in poorer neighbourhoods. In 2020 a Dutch court halted it for violating the right …
Austria's public employment service built a €240,000 statistical scoring tool (AMAS) that docked points for being female and for 'care obligations' (applied …
Butwal Sub-Metropolitan City launched Nepal's first municipal government AI chatbot to help residents access local service information; the launch is confirmed by …
Officials in East Jakarta used an AI-generated 'after' photo to falsely claim a resident's illegal-parking complaint on the JAKI citizen-reporting app had …
Nigeria's civil service unveiled Service-Wise GPT, an internal AI tool giving federal staff instant access to Public Service Rules and drafting help; …
North Macedonia spent €150,000 on ADA, a trilingual AI investment-info assistant launched April 2023, then let it go dark after two years …
A Bhutanese student-founded startup sells a low-cost chatbot to three government bodies, but reported usage is as low as 15+ queries per …
Botswana's police deployed an AI-enabled CCTV/facial-recognition network of 1,000+ cameras across two cities at a cost of billions of pula, but the …
In 2018 Salta province (Argentina) and Microsoft built a predictive-analytics algorithm claiming to flag named girls "predestined" for teen pregnancy using ethnicity …
Gender-responsive procurement involves using public procurement opportunities to advance promote gender equality. Mainstreaming gender considerations in public procurement is a key dimension …
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