Norway's National Library built NorHand, an open AI handwriting-recognition model trained on ~400 historic hands (4.0% character error rate), which has helped …
Bhutan's blockchain-based National Digital Identity, launched in 2023, had enrolled over 70% of the population by 2025, though the government describes its …
Thimphu, Bhutan
Good practice
Evidence: Descriptive / self-reported
Top 49%60/100
Linha Cascais, Cascais municipality's contact line, used AI to schedule about 25,000 waste-collection requests in 2025, then became the first mainland-Portugal municipal …
Cascais, Portugal
Good practice
Evidence: Observational / pre–post
Top 49%60/100
State-owned ACV replaced manual passport checks at Hanoi's Noi Bai Terminal 2 with biometric facial-recognition autogates on 19 December 2025, cutting security …
Hanoi, Vietnam
Good practice
Evidence: Quasi-experimental
Top 49%60/100
ONS's Data Science Campus benchmarked ML autocoding for SIC/SOC survey classification, reaching 73–85% match rates across five surveys versus 50–62% for the …
Allegheny County, Pennsylvania replaced a biased screening survey with a machine-learning score (AHA) to prioritize homelessness services. It predicts risk better, but …
Pittsburgh, United States of America
Good practice
Evidence: Descriptive / self-reported
Top 49%60/100
The Philippines' Department of Budget and Management uses satellite imagery, drones and geotagging in Project DIME to let citizens track flood-control and …
Manila, Philippines
Good practice
Evidence: Descriptive / self-reported
Top 49%60/100
Finland's Ministry of Justice, with the University of Helsinki, Aalto University and Statistics Finland, built Anoppi — an open-source tool that automatically …
Helsinki, Finland
Good practice
Evidence: Observational / pre–post
Top 49%60/100
Korea Land & Housing Corporation's AI-and-IoT monitoring system flags missing hard hats, falls and danger-zone breaches on 311 construction sites; LH reports …
Jinju, South Korea
Good practice
Evidence: Descriptive / self-reported
Top 49%60/100
Chile's environmental regulator SMA connected close to 1,000 industrial and infrastructure sites to real-time sensors and satellite monitoring (Sentinel-1/2, Landsat) to catch …
Santiago, Chile
Good practice
Evidence: Descriptive / self-reported
Top 49%60/100
Facing chronic understaffing, Stockton, California mounted AI cameras on city vehicles to scan streets for code violations. A five-day pilot flagged 4,000 …
Stockton, United States of America
Good practice
Evidence: Descriptive / self-reported
Top 49%60/100
After an 18-month EU tender, the European Parliament deployed an AI system (RWS/CEDAT85/Bertin IT) that live-transcribes and translates plenary debates in all …
Phase one of Qatar MCIT's 'Adopt Microsoft Copilot' reached 62% adoption across nine government entities, with 9,000+ active users, 1.7 million tasks …
Doha, Qatar
Good practice
Evidence: Descriptive / self-reported
Top 49%60/100
Built by Viettel AI for Vietnam's National Digital Transformation Agency, the Virtual Assistant for civil servants covers 2,700 tasks across 19 fields …
Canada's National Research Council built open speech and 'ReadAlong' tools for 27 Indigenous languages, guided since 2018 by an Indigenous advisory committee, …
Ottawa, Canada
Good practice
Evidence: Descriptive / self-reported
Top 49%60/100
Brazil's anti-corruption watchdog CGU and Uruguay's AGESIC piloted an open-source bridge letting citizens query government open data in plain language via LLMs …
Brasília, Brazil
Good practice
Evidence: Descriptive / self-reported
Top 49%60/100
Papua New Guinea's DICT unveiled SevisPass on 27 November 2025: a TECH5-built biometric digital identity and SevisWallet, Oceania's first decentralised digital-public-infrastructure ID …