Topic: AI in public services clear · back to the knowledge map
Most practices in: United Kingdom (9) · United States of America (8) · Singapore (7)
Israel's Tax Authority deployed AI to cross-reference capital declarations against financial data, identifying NIS 20 billion (~$7 billion) in discrepancies from a …
Vietnam's GDT uses Big Data and ML to identify e-commerce tax evaders: Hanoi's AI matched national registries to uncover 627,000 businesses and …
Poland's STIR applies ML to daily bank transactions of 4 million entities to detect VAT carousel fraud in near-real-time; STIR-attributable state savings …
BAMF deploys AI dialect analysis (DIAS) in German asylum procedures since 2017 to assess applicants' country of origin from speech recordings. Used …
DEWA's bilingual AI assistant Rammas has answered millions of utility-service enquiries via web, app, WhatsApp, Alexa and Instagram since 2017; usage figures …
Madagascar's customs authority, an IMF pilot country for AI in customs, credits its AI risk-scoring tool ERA with a 68% year-on-year revenue …
Hanoi's Public Administration Service Center began piloting an AI hotline, chatbot, app and kiosk network (19001009) in March 2025 to answer citizens' …
Zambia Revenue Authority's AI Unit is piloting a Random Forest ML model, adapted from a Paraguay customs deployment, to flag high-risk import …
Virginia Governor Glenn Youngkin ordered every state agency to run Vulcan Technologies' AI system, Justinian, through the state's regulatory code, aiming to …
AI4Bharat, OpenNyAI and Microsoft Research built Jugalbandi, a WhatsApp/Telegram chatbot using Bhashini speech AI and GPT-4 to explain scheme eligibility in 10 …
Mongolia's National Statistics Office piloted satellite-and-drone machine-learning models in Arkhangai province, identifying large livestock with 81.6% accuracy and traditional ger dwellings with …
Papua New Guinea's immigration authority, working with AWS, built a generative-AI engine that cuts short-term visa processing from up to two weeks …
Chile's Chamber of Deputies built CAMINAR, a four-part generative-AI suite for bill drafting, transcription and regulatory-impact review, using closed authorised legal databases …
Weekly Copilot Chat use by 15,000+ Ontario public servants saved nearly 3 hours/week each, but the province's Auditor General found the sanctioned …
On 6 July 2026 Luxembourg added an AI chatbot to MyGuichet.lu, guiding citizens through 2,000 procedures in any language, 24/7, without personal-data …
Andalusia's regional government launched JuntaGPT, an internal generative-AI assistant giving up to 240,000 public employees access to a Gemma 3-based tool covering …
Mauritius's Ministry of ICT and Innovation launched MAIA+, a ChatGPT-based virtual assistant letting citizens download certificates, book appointments and track service tickets …
Since 2019 Norway's Storting has built StorSak, a digital value-chain replacing paper case handling; in 2025 it began piloting a machine-learning module …
South Korea's National Assembly deployed an on-premises generative-AI platform built by Samsung SDS — combining a custom LLM, retrieval-augmented generation and bill/clause-recommendation …
Mukhlisa is Uzbekistan's AI voice assistant on the my.gov.uz portal, processing requests across 761 government service types in Uzbek, Russian and English. …
Diella is an AI-powered avatar integrated into Albania's e-Albania portal, handling natural-language queries across 1,253 government services. By 2025 it had processed …
Slovakia's Financial Administration deployed TAXANA (taxpayer chatbot, 2018), eKasa (real-time POS risk-scoring) and AIS-R (ML audit-selection) since 2012; eKasa data-sharing was ruled …
Turkey's VDK launched KURGAN on 1 October 2025 — an ML system scanning e-invoices, ledgers, and banking records across 13 anomaly criteria. …
NECTEC/NESDC's TPMAP integrates 36M records across 77 provinces to map multidimensional poverty and direct social welfare to sub-district level. UNICEF-partnered dashboard enhancement …
Open full copilot Grounded in cited practices — always check the sources.
