Covered California deployed Google Public Sector's Document AI with Deloitte to automate income/eligibility verification across 25 document types — cutting confirmation times …
Sacramento, United States of America
Good practice
Evidence: Observational / pre–post
Top 14%80/100
Chile's SERNAC built a real-time alert system using NLP to scan 1,700-1,800 daily complaints for anomalies in company behaviour, cutting detection of …
Santiago, Chile
Good practice
Evidence: Descriptive / self-reported
Top 3%80/100
CARNET's ESF+-funded BrAIn project piloted Croatia's first AI curriculum in VET schools, covering responsible AI use, plagiarism and authorship crediting; 68 teachers …
Zagreb, Croatia
Good practice
Evidence: Descriptive / self-reported
Top 14%80/100
Amsterdam and Helsinki launched the world's first public algorithm registers in 2020; Amsterdam's now lists ~60 systems, folded into a mandatory Dutch …
Narodowy Bank Polski scrapes millions of online retail prices to nowcast food inflation ahead of official CPI releases. Peer-reviewed tests cut forecast …
Bogotá's WhatsApp-based AI assistant Chatico logged 3.6M+ conversations since 2023, handled 1.6M queries during a water-rationing crisis, and carried 147,000+ inputs to …
Bogotá, Colombia
Good practice
Evidence: Observational / pre–post
Top 14%80/100
Rwanda's RISA-run IremboGov platform, now covering 223 government services, added a Kinyarwanda/English/French AI chatbot for citizen support; independent analysis found applications grew …
Kigali, Rwanda
Good practice
Evidence: Observational / pre–post
Top 14%80/100
India's MeitY-run BHASHINI mission gives citizens AI speech/text translation across 22 languages, embedded in e-Shram, Defence Production and Parliament portals and the …
New Delhi, India
Good practice
Evidence: Observational / pre–post
Top 14%80/100
Statistics Sierra Leone and the GRID3 partnership use machine-learning building-footprint detection on satellite imagery to map population at 1-hectare resolution, powering 223 …
Freetown, Sierra Leone
Good practice
Evidence: Descriptive / self-reported
Top 14%80/100
Since 2020, Google Research's machine-learning flood model — which forecasts river levels even in ungauged basins — has combined with Bangladesh Water …
Dhaka, Bangladesh
Good practice
Evidence: Observational / pre–post
Top 14%80/100
Azerbaijan's State Social Protection Fund uses AI-based data matching across 15+ agencies to proactively identify and enrol eligible citizens in welfare benefits. …
Baku, Azerbaijan
Good practice
Evidence: Observational / pre–post
Top 14%80/100
Germany's federal digital ministry (BMDS) piloted agentic AI across 19 municipalities with 9 AI startups: GDPR-request processing cut over 90%, care-application processing …
Berlin, Germany
Good practice
Evidence: Descriptive / self-reported
Top 14%80/100
Denmark's Agency for Digital Government built Børge, a Claude-based AI assistant that helps editors from roughly 40 public authorities rewrite around 1,200 …
A peer-reviewed Fiji Ministry of Education study combined child-functioning survey data with learning-support-needs data in a rule-based algorithm that more accurately flags …
Suva, Fiji
Good practice
Evidence: Observational / pre–post
Top 31%80/100
Bhutan's GovTech Agency built a blockchain-based, self-sovereign digital ID reaching over 230,000 users and 234,568 foundational credentials by March 2025 — about …
Thimphu, Bhutan
Good practice
Evidence: Observational / pre–post
Top 3%80/100
After catastrophic 2010 peat fires blanketed Moscow in smog, the Moscow Province Administration rewetted 73,000 ha of fire-prone peatlands (2010-2013) with Wetlands …
Canada's Drug Agency ran a peer-reviewed, 7-project comparison of Lens.org, SpiderCite and Microsoft Copilot against manual systematic-review search for drug-reimbursement evidence, finding …
Ottawa, Canada
Good practice
Evidence: Observational / pre–post
Top 14%80/100