Topic: Digital government & service delivery clear · back to the knowledge map
-2 practices not yet assessed for evidence strength.
Most practices in: United Kingdom (10) · United States of America (9) · Singapore (7)
AI4Bharat, OpenNyAI and Microsoft Research built Jugalbandi, a WhatsApp/Telegram chatbot using Bhashini speech AI and GPT-4 to explain scheme eligibility in 10 …
Mongolia's National Statistics Office piloted satellite-and-drone machine-learning models in Arkhangai province, identifying large livestock with 81.6% accuracy and traditional ger dwellings with …
Papua New Guinea's immigration authority, working with AWS, built a generative-AI engine that cuts short-term visa processing from up to two weeks …
Chile's Chamber of Deputies built CAMINAR, a four-part generative-AI suite for bill drafting, transcription and regulatory-impact review, using closed authorised legal databases …
Weekly Copilot Chat use by 15,000+ Ontario public servants saved nearly 3 hours/week each, but the province's Auditor General found the sanctioned …
On 6 July 2026 Luxembourg added an AI chatbot to MyGuichet.lu, guiding citizens through 2,000 procedures in any language, 24/7, without personal-data …
Andalusia's regional government launched JuntaGPT, an internal generative-AI assistant giving up to 240,000 public employees access to a Gemma 3-based tool covering …
Mauritius's Ministry of ICT and Innovation launched MAIA+, a ChatGPT-based virtual assistant letting citizens download certificates, book appointments and track service tickets …
Since 2019 Norway's Storting has built StorSak, a digital value-chain replacing paper case handling; in 2025 it began piloting a machine-learning module …
South Korea's National Assembly deployed an on-premises generative-AI platform built by Samsung SDS — combining a custom LLM, retrieval-augmented generation and bill/clause-recommendation …
Mukhlisa is Uzbekistan's AI voice assistant on the my.gov.uz portal, processing requests across 761 government service types in Uzbek, Russian and English. …
Diella is an AI-powered avatar integrated into Albania's e-Albania portal, handling natural-language queries across 1,253 government services. By 2025 it had processed …
Slovakia's Financial Administration deployed TAXANA (taxpayer chatbot, 2018), eKasa (real-time POS risk-scoring) and AIS-R (ML audit-selection) since 2012; eKasa data-sharing was ruled …
Turkey's VDK launched KURGAN on 1 October 2025 — an ML system scanning e-invoices, ledgers, and banking records across 13 anomaly criteria. …
NECTEC/NESDC's TPMAP integrates 36M records across 77 provinces to map multidimensional poverty and direct social welfare to sub-district level. UNICEF-partnered dashboard enhancement …
Mexico's SAT deploys graph analytics and ML across 80 million taxpayer records to classify high-risk entities, map EFOS fake-invoice networks across 9 …
After a one-word drafting slip left Estonia's online casinos untaxed for 2026 — an estimated €2m/month loss — a former government CIO …
Kuwait's Ministry of Finance launched TRASUL+ in June 2025, described as the government sector's first AI-driven correspondence system, and the ministry was …
Tunisia secured a $51m (150m-dinar) AFD loan to digitize its 198 emergency line with 24 AI-equipped operation rooms that locate incidents and …
The UAE's Federal Authority for Government HR launched an AI agent automating 80% of civil servants' self-service HR transactions and instant legal …
UNCDF and AI firm Tractable piloted a Fiji tool letting residents photograph cyclone/flood damage for AI-verified insurance claims, aiming to cut settlement …
Italy's Chamber of Deputies selected GENAI4LEX-B, a University of Bologna-led consortium's hybrid AI tool, from 28 competing proposals to help draft legislation …
Sri Lanka's Vocational Education Sector launched an in-house-built, trilingual (Sinhala/Tamil/English) AI chatbot alongside its '1966' hotline in November 2025 to guide school …
Albania integrated GPT-4-based NLP into its EU Integration Platform to translate EU acquis, flag legal gaps against Albanian law and draft compliance …
Open full copilot Grounded in cited practices — always check the sources.
