Topic: Digital government & service delivery clear · back to the knowledge map
NAV's AI chatbot Frida handles welfare and employment inquiries 24/7. During the 2020 pandemic surge (250% demand increase), Frida answered 270,000+ inquiries …
USCIS's bilingual virtual assistant 'Emma' answers about 456,000 immigration questions a month — correctly handling ~90% in English and ~86% in Spanish …
Since 2016 Allegheny County has used a predictive risk model to support child-maltreatment call screening. Evaluations found it narrowed racial gaps in …
VioGén scores the risk faced by gender-violence victims to set police protection — ~400,000 assessments a year, 6M+ in total. Powerful at …
Peru's Lima Norte court built Amauta.Pro, an AI assistant that drafts domestic-violence protection-order resolutions; the court reports draft time fell from over …
Governor Hochul's Executive Order 61 directed New York agencies to use Stanford RegLab's AI to scan 18 million words of state rules; …
Ohio's Common Sense Initiative uses an AI text-analytics tool, Reg Explorer, to scan the state's roughly 15-million-word regulatory code for obsolete and …
BSP tested five ML algorithms against 2008-2020 monetary data to nowcast Philippine domestic liquidity growth, reporting lower forecast error than standard time-series …
RBNZ tested machine-learning algorithms against ~600 real-time indicators to nowcast quarterly GDP growth. Published in a 2019 paper, peer-reviewed in the International …
Estonia's Government Office runs Eesti.ai, approving 15 public-sector AI projects by April 2026 atop 130+ existing deployments. OECD's own review says adoption …
A five-university consortium built AMÁLIA, Portugal's first open-source LLM for European Portuguese, for about €7m in PRR funds, launched 1 July 2026 …
Austria bundled five concrete AI tools, led by the sovereign GovGPT assistant for 180,000 federal employees, under one "Public AI" programme launched …
Open full copilot Grounded in cited practices — always check the sources.
