Most practices in: Italy (6) · Spain (5) · Croatia (4)
The goal of the Law 162/2021 (Gribaudo law), as foreseen by the National Recovery and Resilience Plan (PNRR), is to promote and …
AgID crawls Italian public administration with CNR's MAUVE++ platform — 4.7m pages, 29,409 sites and 780,152 PDFs in Q4 2024 alone — …
France's digital agency DINUM built a standing panel of disabled users and an audit tool (Ara) to test state digital services against …
French national programme deploying 4,000 digital advisors in France Services centres and community spaces to support citizens with low digital skills; €200M …
A 20-entity, 300-civil-servant pilot of Microsoft 365 Copilot run by Digitaal Vlaanderen found 41% more productive and 64% wanting to continue after …
Lithuania's State Data Agency runs a Palantir Foundry data lake connecting ~500 government systems, with 900+ open tables and 238 high-value datasets. …
Estonia's open-source virtual-assistant ecosystem giving citizens a single conversational channel to public services, integrated across 18+ organisations, with human hand-off when it …
Italy's ANAC runs a public red-flag portal using ~70 corruption-risk indicators across 60m+ procurement records since 2022, flagging roughly one case a …
Germany's federal digital ministry (BMDS) piloted agentic AI across 19 municipalities with 9 AI startups: GDPR-request processing cut over 90%, care-application processing …
Spain's Next Generation EU-funded Kit Digital gave SMEs and freelancers vouchers of up to €12,000 for digital tools; by its 2025 close …
Croatia's Ministry of Justice deployed ANON, an AI pseudonymisation tool integrated with the national eSpis system, to automatically redact personal data from …
Poland's Digital Student programme equips 12,000 schools with AI labs (1.86 bn PLN/€437 m) while Lekcja:AI and ZBADAI offer free three-level AI …
Latvia's investment agency LIAA ran a EUR 33.5 million digitalisation grant line that drew 2,346 applications and paid out EUR 5.74 million …
After a 10-month, 115-staff needs assessment identifying 279 AI use cases, Bologna's council approved an AI governance model in Dec 2025 and …
Greece's Ministry of Digital Governance contracted OroraTech, with ESA and EU funding, to build a four-satellite constellation giving hourly thermal coverage and …
Under Royal Decree 817/2023, Spain became the first EU country to run a live AI Act regulatory sandbox: a 2025 cohort tested …
AI chatbots on five Czech regional and municipal government websites handled 35,095 queries in seven months (Jan–Jul 2025), saving 8,774 staff hours, …
In March 2026 Bulgaria's NRA deployed BgGPT—a sovereign open-weight LLM—across central office and seven territorial directorates for 7,000+ staff; NRA has separately …
Madeira's IT directorate (DRI) deployed a BERT + Random Forest triage system on 12,843 support tickets (2022-2024), reaching 83% accuracy, cutting repeat …
Estonia's Government Office runs Eesti.ai, approving 15 public-sector AI projects by April 2026 atop 130+ existing deployments. OECD's own review says adoption …
A five-university consortium built AMÁLIA, Portugal's first open-source LLM for European Portuguese, for about €7m in PRR funds, launched 1 July 2026 …
Austria bundled five concrete AI tools, led by the sovereign GovGPT assistant for 180,000 federal employees, under one "Public AI" programme launched …
A Polish academic-government consortium built PLLuM, a homegrown LLM, piloted in Częstochowa from August 2025 and rolled into the national mObywatel app …
Slovenia's tax authority (FURS) expanded a generative-AI chatbot — first launched for VAT in May 2025, then income tax, customs, excise and …
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