Most practices in: Spain (6) · Italy (6) · Croatia (5)
A Polish academic-government consortium built PLLuM, a homegrown LLM, piloted in Częstochowa from August 2025 and rolled into the national mObywatel app …
Slovenia's tax authority (FURS) expanded a generative-AI chatbot — first launched for VAT in May 2025, then income tax, customs, excise and …
The Dutch government's SSC-ICT is rolling out vlam-chat, a secure generative-AI assistant using European open-source models hosted in a government data centre, …
Cyprus's gov.cy Digital Assistant, built on Microsoft Azure OpenAI, launched in December 2024 and processed over 55,000 citizen queries (averaging 500/day) by …
Czech Republic's EUR 3.95M National Recovery Plan-funded AIDIG project trains teachers at all school levels in AI integration using the DigCompEdu framework; …
Portugal's AMA launched an AI chatbot on ePortugal.gov.pt in May 2023. By December 2023, 23,780 conversations (101/day) and a 10% rise in …
Greece's 'Digital Tools for SMEs B' matched 64,300 small firms and sole traders with €630–1,600 digital vouchers, expanding its Recovery-Fund budget from …
After the July 2023 Rhodes wildfires, the EU's Copernicus Emergency Management Service mapped burn severity across ~17,600 ha within days, data that …
Romania's tax authority ANAF launched ANA, an AI assistant answering taxpayer questions on rental and self-employment income inside their private online account, …
Slovenia's courts piloted TIPKO, an automatic courtroom-audio transcription tool, at Ljubljana District Court from April 2022; by October 2025 it had scaled …
Italy's education ministry piloted AI assistants in 15 schools across four regions from Sept 2024, tracked via INVALSI tests, trained teachers via …
Romania's Environment Ministry piloted Google Vertex AI on its SUMAL 2.0 timber-permit system, scanning 400,000 monthly permits and 1.6M photos in three …
DINUM's Albert API (open-source Llama/Mistral, SecNumCloud) provides sovereign generative AI to French civil servants. A France Services pilot found 71% ease-of-use; 10,000 …
Croatia's 'Vouchers for Digitalisation' programme signed 2,016 grants worth €10.6M to SMEs for digital marketing, cybersecurity, AI-readiness and strategy work, funded through …
FSG's 'Roma in Digital' programme delivers free, practical 8-hour digital-skills courses to Roma adults across Spain, funded by EU NextGenerationEU recovery funds; …
Romania's National Recovery Plan offered SMEs grants of €20,000–100,000 for digital adoption; 7,188 firms applied in 2023 for a €350m fund, but …
Croatia's Ministry of Economy ran three rounds of EU-funded Digitalisation Vouchers (2022-2024/25), disbursing EUR 10.6 million to 2,016 SMEs out of 3,912 …
HAMAG-BICRO, Croatia's state SME and innovation agency, awarded nearly EUR 3 million in grants (up to EUR 25,000 each) to 51 startups …
Finland's continuous-learning agency runs a public AI service that mines job advertisements to map skill demand, skill clusters and occupational transitions, so …
Madrid's regional government installed EU-funded AI avatar kiosks, branded SOL, in 33 municipalities under 20,000 residents for tourism, administrative, tax and municipal …
Croatia's central gov.hr portal launched an EU-funded (NPOO) AI assistant on 9 June 2026 that answers citizens in plain language from verified …
Spain's Ministry of Justice built Carpeta Justicia, a portal covering 12 territories and 700,000+ users, that uses AI to summarise judicial documents …
Romania's SUMAL 2.0 timber-tracking system, launched January 2021, layers Sentinel and Landsat satellite imagery, radar and GPS over every logging and transport …
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