Most practices in: Estonia (9) · Malta (7) · Netherlands (7)
Madrid's city government used an AI voice assistant to call 5,163 residents aged 75+ living alone; 646 were flagged for follow-up. A …
LLaMandement is DGFiP's fine-tuned Llama 2 model that classifies and summarises amendments to France's annual Finance Bill. Officials report it cuts amendment-processing …
AI chatbots on five Czech regional and municipal government websites handled 35,095 queries in seven months (Jan–Jul 2025), saving 8,774 staff hours, …
In March 2026 Bulgaria's NRA deployed BgGPT—a sovereign open-weight LLM—across central office and seven territorial directorates for 7,000+ staff; NRA has separately …
NAV's AI chatbot Frida handles welfare and employment inquiries 24/7. During the 2020 pandemic surge (250% demand increase), Frida answered 270,000+ inquiries …
Since 1988, Namur's Interface3 has trained around 400 disadvantaged women a year for IT careers with roughly 70% finding jobs; its 'IA-ccès …
Sweden's data-protection authority ran a 2023 sandbox pilot with Stockholm's Traffic Office, testing whether LiDAR sensors counting women, men and children in …
Mauritania's Houwiyeti app authenticates citizens to e-government services via AI facial recognition instead of passwords, with offline verification for rural areas. Piloted …
Catalonia's Generalitat launched a public register on 24 Nov 2025 disclosing 31 AI systems and algorithms in its administration, each with purpose, …
In June 2025 Luxembourg's government signed a strategic partnership with Mistral AI to deploy 'Chat Mistral', a sovereign AI chatbot hosted in …
Ahead of the EU AI Act's August 2026 deadline, the Netherlands designed one multi-sector AI regulatory sandbox -- a single access point …
France's Pix launched two compulsory AI-literacy pathways for Year 9, Year 10 and first-year vocational students — 1.5M+ learners a year — …
Estonia's Government Office runs Eesti.ai, approving 15 public-sector AI projects by April 2026 atop 130+ existing deployments. OECD's own review says adoption …
A five-university consortium built AMÁLIA, Portugal's first open-source LLM for European Portuguese, for about €7m in PRR funds, launched 1 July 2026 …
Austria bundled five concrete AI tools, led by the sovereign GovGPT assistant for 180,000 federal employees, under one "Public AI" programme launched …
A Polish academic-government consortium built PLLuM, a homegrown LLM, piloted in Częstochowa from August 2025 and rolled into the national mObywatel app …
Launched in December 2023, Greece's mAigov chatbot guides citizens through gov.gr's 1,600+ digitised services in 25 languages, drawing over 1.6 million interactions …
Slovenia's tax authority (FURS) expanded a generative-AI chatbot — first launched for VAT in May 2025, then income tax, customs, excise and …
The Dutch government's SSC-ICT is rolling out vlam-chat, a secure generative-AI assistant using European open-source models hosted in a government data centre, …
Cyprus's gov.cy Digital Assistant, built on Microsoft Azure OpenAI, launched in December 2024 and processed over 55,000 citizen queries (averaging 500/day) by …
Vienna’s BRISE-Vienna checks BIM building permit submissions against city regulations using AI, cutting processing time by up to 50% (from ∼12 to …
Greece's 'AI in Schools' deploys ChatGPT Edu in 20 secondary schools via a government–OpenAI–Onassis Foundation partnership. Teachers trained Oct–Nov 2025; students from …
Since 2014 Denmark’s Skattestyrelsen has run a real-time ML system flagging suspicious VAT refund claims; it reports ~70% accuracy, is now integrated …
Portugal's AMA launched an AI chatbot on ePortugal.gov.pt in May 2023. By December 2023, 23,780 conversations (101/day) and a 10% rise in …
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